Langham Hotel Work Place Visit
On Tuesday 13th November a group of our Year 8 students visited the Langham Hotel in Eastbourne for a work place visit. After being welcomed into the hotel reception by Mr Kirby, the owner, we were taken to the Langhams restaurant to meet Lucas the Restaurant manager. Lucas told us about working in a hotel restaurant and what his team do on a daily basis. Restaurant staff are responsible for setting up the area for a function and these can range from lunches to birthday parties, coffee mornings to Christmas dinners. Staff have to polish the cutlery and glasses, set up tables according to the function and serve the hotel guests their meals. Then we were taken downstairs to the kitchen to meet Mike the head chef. He talked about how his job has changed over the years since he started working in a hotel kitchen. His job as head chef not only involves creating the menus but also ordering the food supplies and negotiating with suppliers the best prices. He also has lots of paperwork to complete including risk assessments and Health & Safety to include allergens. Students were each given a delicious homemade shortbread biscuit to taste! Mr Kirby then took us to see a couple of the hotel bedrooms – one of which was a four poster! Students asked Sue the housekeeping manager lots of questions and learnt that the hotel has 3 floors and 77 bedrooms which are cleaned by a team of 8 cleaners! Next we were introduced to Peter the Reception manager who described what working in a busy hotel reception involves on a daily basis. Staff can answer up to 150 telephone calls in a day and meet and greet up to 800 hotel guests during a the busy festive season. Reception is also the ‘hub’ of the hotel where everyone goes to pass information on to other departments. Mr Kirby then told us about his experience in the hotel industry – he has been working in hotels since age 15 and has owned the Langham Hotel for 13 years. He then asked students how long he had been in the hotel industry and Jessica answered the question correctly so was presented with Mr Kirby’s book that he has written called ‘Celebrity Hotel’! Our students learnt more about what skills would be needed to work in the different departments in a busy hotel and how everyone needs to work together as a team to make the guests stay at the hotel a pleasant experience!